Hyster enjoys a unique relationship with all our customers. We attempt to create total customer satisfaction created through world class production. Our goal is to anticipate the requirements of every client as well as deal with them with forklifts which provide the value, the performance and the reliability that they truly require.
At Hyster, we believe in starting with the client. We annually conduct focus groups and provide an on-going voice of customer research both online as well as in the field. We have over 400 design engineers to translate that input into clever designs by implementing our rigorous review gate process. Virtual prototype builds and advanced tools help ensure the best equipment practices come together. Other advanced tools like for instance dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
In order to ensure the lowest cost of ownership and total reliability all of Hyster's equipment are subjected to physical, environmental and virtual tests. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests take place in real-world customer applications so as to make certain that our products have met our highest standards.
Demand-Flow Manufacturing Which is Lean and Smart
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to deliver total customer satisfaction and flawless quality 100 percent of the time, every time.
Total Quality Every Time
To initiate quality from the start, Hyster uses an integrated MES or Manufacturing Execution System. The job of the MES is to manage production flow. The MES coordinates line activities such as part sequencing and quality verification. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in every shift. These audits really hold all workers accountable for constant quality, along with the 5s workplace organization in place to help us attain it.
As standard with all our products, Hyster provides a wide range of features. The company has remained fully devoted to its key focus on quality and safety, on being innovative each time, and by offering some of the best material handling equipment on the market. These are only a few of the reasons Hyster has become a leader within the business.